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  • We provide a range of qualifications in Customer Services, Management, Education, Legal Advice, and Safeguarding.

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  • You could gain a Level 3 in Leadership and Management - Ideal for those looking to enhance their people-leading skills.

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  • Gain the latest in training, facilitating and teaching adults qualifications with our Level 3 and 4 Education and Training Qualifications.

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  1. What we do
  2. Why Skills to Grow
  3. Our Courses

Upcoming Courses

Book a Course

Gangs and Serious Youth Violence - NFSTG1944

Date: 28/05/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Spurgeon Meeting Room - Alton Maltings

Aim: To develop an understanding around gangs and serious youth violence. Throughout the training you will be encouraged and supported to consider how your own practice can best address and support gang affected children and young people.

The course will incorporate live testimonies from former gang members.

Objectives:
By the end of the course participants will explore:

* Definition of Gangs
* Understand the current gangs Landscape in UK
* Why people Join? (Recruitment and Grooming and exploitation).
* Roles and Structure
* Mental Health
* Safeguarding, social media & cyberspace
* Understand the evolution of county lines and organised criminal distribution of drugs
* Recognise indicators young people being exploited for county lines
* Examine the role of young women including grooming, initiation and sexual exploitation.
* Recognise early intervention opportunities.
* Identify available support and resources for young people in your area.
* Intervention and prevention signposting and referring to specialist services

Trainer: Gifford Sutherland

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Understanding Hoarding Disorder - NFSTG1979

Date: 04/06/2019

Price (Voluntary Sector/Social Enterprise): £85.00

Price (Statutory/Business): £115.00

Venue: St John's Church Hall Rowlands Castle

Aim This course offers an opportunity to explore Hoarding Disorder in context to other hoarding behaviours; the reasons behind it, the interventions that work and the legal and health ramifications.

The objectives are for participants to be able to:
* Define Hoarding Disorder and to put it into a wider mental health context
* Debunk some of the myths and presumptions around hoarding
* Look at interventions that help and ones that hinder
* Analyse the experiences of those who hoard
* Discuss issues raised for staff with the opportunity to explore own cases
* Tackle environmental fears such as infestation, welfare and safety
* Discuss multi-agency approaches with those who hoard
* Explore the different forms of support for hoarding and how to access them

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Level 3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults - NFSTG1918

Date: 06/06/2019

Price (Voluntary Sector/Social Enterprise): £99.00

Price (Statutory/Business): £115.00

Venue: Dickinson Centre - Park Community School

Safeguarding is how we protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to safeguard and protect persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect.

Everyone has the right to be safe and live without the fear of abuse, neglect or exploitation and this course aims to teach you how to recognise the signs of abuse and neglect and what actions you can take to stop this from happening and occurring again in the future. Abuse, neglect and exploitation can occur anywhere and by anyone, quite often being a person of trust.

This course is designed for all persons, no matter what field they are directly involved in, to give them the tools and knowledge to make a difference to a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in every day work, while seeking help and reporting the incident identified.

Learning aims:

* Consider the safeguarding legislation and guidance
* Look at indicators of abuse and neglect
* Make sound judgements
* Consider the communication needed to take action
* State your role and responsibilities as a safeguarding lead
* Be aware of how to and how not to share information
* Deal effectively with and reporting of allegations and complaints
* Have an understanding of assessment and marking in safeguarding reports

Duration: Full day classroom tuition
Assessment: A short exam, with multiple choice and short answer questions at the end of the day
Pre-requisite: You must be a minimum of 18 years upon course commencement

Trainer: Karen Murrell

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Emergency First Aid at Work - NFSTG1909

Date: 11/06/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Wickham Centre - Wickham Community Association

This course is intended for smaller workplaces where the appointed person will be able to take charge in the event of an illness or accident. At the end of the course attendees will have demonstrated competence in basic life support skills and increased their awareness in managing a first aid incident in the workplace.

A certificate will be issued which will be valid for 3 years. No prior knowledge is necessary.

Trainer: MCG staff

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Delivering Exceptional Customer Service NFSTG1974

Date: 11/06/2019

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Venue: Fareham Community Church

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

This training will help those in customer service roles, formally or informally:
1. Define good customer service
2. Find the "Human Moment"
3. Gain confidence in delivering good service
4. Deliver a positive experience
5. Advance your listening and responding
6. Build customer loyalty and improve customer relationships
7. Help solve issues with difficult, rude or indifferent customers
8. Use empathy to manage complaints

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Learn WordPress and Build Your Own Website in One Day - NFSTG1952

Date: 11/06/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: St John's Church Hall Rowlands Castle

In this busy day you will do the following:
• Choose and buy a good, search engine optimised domain name
• Consider what hosting is and how to select the best hosting for your WordPress website
• Introduction to WordPress
• Install, set up and update WordPress automatically
• Get to know the Admin Panel, Settings and Basic Configuration
• Create pages and posts and understanding the difference
• Add images and videos and how to best select and alter the format
• Go through users, categories and links
• Allow comments and explore how to avoid spam
• Add structure, widgets and navigation menus
• Explore the difference between static and dynamic content
• Apply an attractive design using easy templates
• Consider what is responsive and choosing mobile friendly designs
• Use plugins
• Make your website search engine friendly
• Add contact forms, maps and set up a process to take payments
• Add social networking and track visitors with Google Analytics
• Identify your legal Requirements, EU Cookie Policy and Data Protection
• Add a sitemap, privacy policy and terms & conditions easily
• Be aware of Security, stability and backing up
Trainer: Suzanne Hodnett

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Emergency First Aid at Work - NFSTG1976

Date: 11/06/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Crofton Community Centre

* Achieve awareness of First Aid at Work regulations, the role of the first aider, and the need for consent
* Learn how to approach an emergency safely and demonstrate completion of a primary survey
* Demonstrate dealing with an unresponsive casualty who is breathing through the use of the recovery position
* Demonstrate dealing with an unresponsive casualty who is not breathing by completing CPR and safe use of an AED
* Learn how to treat a range of emergencies including choking, wounds, shock, burns and epilepsy

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Introduction into Youth Work - NFSTG1963

Date: 14/06/2019

Price (Voluntary Sector/Social Enterprise): £90.00

Price (Statutory/Business): £55.00

Venue: Future Skills Centre (Bordon)

Aimed at anyone in a community youth work volunteering role, or those considering working in youth work. We will consider the following:
 Explore what ‘Youth Work’ is.
 Consider why youth work is important for young people, the community and wider society
 List attributes that make a good youth worker
 Consider youth work settings
 Identify what we think of the youth work values
 Explore what challenging behaviour looks like and how to work with it effectively
 Consider safeguarding in youth work
 Identify routes of progression

Trainer: Charlie Fletcher

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