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  • We provide a range of qualifications in Customer Services, Management, Education, Legal Advice, and Safeguarding.

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  • You could gain a Level 3 in Leadership and Management - Ideal for those looking to enhance their people-leading skills.

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  • Gain the latest in training, facilitating and teaching adults qualifications with our Level 3 and 4 Education and Training Qualifications.

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  1. What we do
  2. Why Skills to Grow
  3. Our Courses

Upcoming Courses

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FULLY BOOKED - Level 3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults - NFSTG1921

Date: 23/09/2019

Time: 09:30 - 16:30

Price (Voluntary Sector/Social Enterprise): £99.00

Price (Statutory/Business): £115.00

Venue: Fareham Community Church

Safeguarding is how we protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to safeguard and protect persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect.

Everyone has the right to be safe and live without the fear of abuse, neglect or exploitation and this course aims to teach you how to recognise the signs of abuse and neglect and what actions you can take to stop this from happening and occurring again in the future. Abuse, neglect and exploitation can occur anywhere and by anyone, quite often being a person of trust.

This course is designed for all persons, no matter what field they are directly involved in, to give them the tools and knowledge to make a difference to a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in every day work, while seeking help and reporting the incident identified.

Learning aims:

* Consider the safeguarding legislation and guidance
* Look at indicators of abuse and neglect
* Make sound judgements
* Consider the communication needed to take action
* State your role and responsibilities as a safeguarding lead
* Be aware of how to and how not to share information
* Deal effectively with and reporting of allegations and complaints
* Have an understanding of assessment and marking in safeguarding reports

Duration: Full day classroom tuition
Assessment: A short exam, with multiple choice and short answer questions at the end of the day
Pre-requisite: You must be a minimum of 18 years upon course commencement

Trainer: Karen Murrell

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Delivering Exceptional Customer Service - NFSTG19A22

Date: 25/09/2019

Time: 10:00 - 13:00

Price (Voluntary Sector/Social Enterprise): £55.00

Price (Statutory/Business): £90.00

Venue: Community First - Fareham

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

This training will help those in customer service roles, formally or informally:
Define good customer service
Find the "Human Moment"
Gain confidence in delivering good service
Deliver a positive experience
Advance your listening and responding
Build customer loyalty and improve customer relationships
Help solve issues with difficult, rude or indifferent customers
Use empathy to manage complaints

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Emergency First Aid at Work - NFSTG1905

Date: 26/09/2019

Time: 09:30 - 16:30

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Winnall Community Centre Small Hall

* Gain knowledge of First Aid at Work regulations and roles
* Learn how to manage a scene and carry out a primary survey
* Manage unresponsive casualty not breathing, demonstrate CPR, AED pad placement, use of infection control barriers
* Manage unresponsive casualty who is breathing – demonstrate the recovery position and airway maintenance
* Respond to and treat other emergencies including choking, wounds and burns
* Study common conditions and how to treat including heart attack, epilepsy and shock

A certificate will be issued which will be valid for 3 years.

Trainer: Claire Morgan

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Level 5 ILM Certificate in Leadership and Management

Date: 01/10/2019

Time: 09:30 - 16:00

Price (Voluntary Sector/Social Enterprise): £1,335.00

Price (Statutory/Business): £1,435.00

Who are these qualifications for?
The Level 5 Award in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.

The qualifications are made up of a broad range of units covering skills in six core areas – working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources.
Managers will use a 360 appraisal tool to gather feedback to shape their learning journey.

Benefits for individuals
* Use core management techniques to drive better results
* Develop your ability to lead, motivate and inspire
* Provide strategic leadership as well as day-to-day management
* Benchmark your managerial skills
* Raise your profile in your organisation

Benefits for employers
* Encourage strategic thinking at this level of management, to foster business improvement
* Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals

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Level 3 Award in Providing Initial Legal Advice

Date: 02/10/2019

Price: POA

The Level 3 Award in Providing Initial Legal Advice is aimed at advisers who provide initial legal information and advice.

This qualification is competence based and involves the assessment of skills, knowledge and understanding in the real working environment. It is suitable for adult learners who have current work experience within legal services.

Learners will need to demonstrate they can carry out a number of important functions including providing legal advice
to clients.

Learners will complete 3 modules selected from a range including:

* Providing legal advice to clients
* Managing interviews with legal advice clients
* Supporting legal advice clients to act on their own behalf
* Providing legal information and advice using the telephone
* Providing initial legal advice in welfare rights
* Providing initial money and debt legal advice
* Providing initial legal advice in housing law

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De-escalation Skills for front line workers - NFSTG19A16

Date: 02/10/2019

Time: 09:30 - 15:30

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Dickinson Centre - Park Community School

Perfect for: frontline staff working with clients who present challenging and aggressive behaviour.

By the end of the course you will:
Recognise the signs of signals that can precede challenging behaviour and aggression
Identify tools and actions to prevent a crisis situation evolving
Develop self-awareness around personal responses to challenge and aggression
Discuss strategies to prevent a person from harming themselves or others
Identify strategies to take a supportive stance
Demonstrate how to hold a de-escalating conversation

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Level 4 Certificate in Education and Training

Date: 08/10/2019

Price (Voluntary Sector/Social Enterprise): £1,798.00

Price (Statutory/Business): £1,962.00

This qualification will develop learners’ skills in practical teaching skills and prepare them for work in a wide range of educational contexts. It requires observation and assessment of teaching practice.

The qualification can meet the needs of a range of trainee teachers, including:

* Individuals who are not currently teaching and training but who can meet the practice requirements, including the observed and assessed practice requirements, of the qualification.
* Individuals who are currently teaching and training
* Individuals currently working as assessors who wish to achieve a teaching qualification

The programme covers the following elements:

* Understanding Roles, Responsibilities and Relationships in Education and Training
* Delivering education and training
* Using resources for education and training
* Assessing learners in education and training
* Planning to meet the needs of learners in education and training
* Identify individual learning and development needs
* Develop and prepare resources for learning and development
* Manage learning and development in groups

This Level 4 Certificate in Education and Training course is currently due to start on the following dates: 8th October 2019 and will consist of 9 further dates, to be agreed.

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Marketing Matters

Date: 08/10/2019

Time: 09:30 - 16:00

Price: £20.00

Venue: IBM

IBM & Community First:
Marketing Matters
Tuesday 8th October 2019 | 09:30-16:00

* What channels are part of the Marketing Mix and how not-for-profit organisations can use them
* How effective marketing can address some of the challenges that you face
* Branding strategies to get your messages across
* An easily adaptable framework for a marketing plan
* An understanding of how social media can be used effectively as a marketing tool
* Working with an IBM professional to apply what you’ve learned to your organisation

Why IBM and who should attend?
The IBM Marketing Matters workshops form one part of IBM’s commitment to the communities
within which they live and work. IBM is fortunate to have large numbers of highly motivated, intelligent and capable people, along with insights and knowledge and other resources that, appropriately applied, can benefit not just large commercial and government organisations able to pay for them, but schools, charities and individuals too.

The workshops are for staff, volunteers and trustees of community organisations who are looking to improve their knowledge and understanding of marketing and social media. An assigned IBM volunteer will support each attendee before and during the workshop.

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