Call us on 0300 500 8085

Level 2 Certificate in Customer Service

Customer Service courses


Typically 9 -12 months


There are no pre-entry requirements for enrolling to complete this qualification. However, learners will require suitable literacy and numeracy skills to achieve the assessment criteria.


Assignments and Portfolio Building


Price is on application - cost is based on the number of units you wish to do.

About this course

This qualification enables learners to develop their skills in the workplace in customer service roles, which will typically include:

  • Communicating effectively with customers face to face, in writing, or by telephone
  • Resolving problems and improving customer relations
  • Promoting products and services
  • Keeping records
  • Gathering customer feedback
  • Working in a team
  • Developing complementary technical skills according to job role

Benefits for individuals

  • Develop excellent interpersonal skills
  • Able to deal with all situations confidently
  • Able to deliver excellent service

Benefits for employers

  • Assurance that customers are receiving best possible service
  • Improved communication within teams

Available dates:

Sorry, we do not currently have any Level 2 Certificate in Customer Service courses available. Please contact us to register your interest and we'll let you know when the next courses take place.