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People Management

Sometimes managing people is the most challenging role you can undertake. By understanding how people and management works, you can inspire great things within a team and achieve your team goals. Here you can find out more about our short one day courses about managing teams, team leading, conducting supervision and appraisals, managing performance, understanding team dynamics and leadership qualities.

You may also want to find out more about our accredited management courses programmes.

You can search for a course here or see courses available on the right.

Can’t see what you want? Contact learn@skillstogrow.com to find out what is coming up.

We can offer bespoke courses for a cohort of staff. Want to find a free quote? Contact the centre staff team at learn@skillstogrow.com or call 01730 777059.

02/10/2019
09:30 - 15:30
De-escalation Skills for front line workers - NFSTG19A16
Dickinson Centre - Park Community School
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De-escalation Skills for front line workers - NFSTG19A16

Date: 02/10/2019

Time: 09:30 - 15:30

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Dickinson Centre - Park Community School

Perfect for: frontline staff working with clients who present challenging and aggressive behaviour.

By the end of the course you will:
Recognise the signs of signals that can precede challenging behaviour and aggression
Identify tools and actions to prevent a crisis situation evolving
Develop self-awareness around personal responses to challenge and aggression
Discuss strategies to prevent a person from harming themselves or others
Identify strategies to take a supportive stance
Demonstrate how to hold a de-escalating conversation

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