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Personal Development

Personal development courses are aimed at those wanting to better themselves in work and life. You may be interested in these if you want to do a role more effectively, develop a skill or tackle a challenge. You may also be looking to re-train, upskill or achieve a certain goal. Here you will find courses such as time management, presentation skills, de-escalation skills, holding difficult conversations, lone working and personal safety, assertiveness and many more.

You can search for a course here or see courses available on the right.

Can’t see what you want? Contact learn@skillstogrow.com to find out what is coming up.

We can offer bespoke courses for a cohort of staff. Want to find a free quote? Contact the centre staff team at learn@skillstogrow.com or call 01730 777059.

28/05/2019 Gangs and Serious Youth Violence - NFSTG1944
Spurgeon Meeting Room - Alton Maltings
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04/06/2019 Understanding Hoarding Disorder - NFSTG1979
St John's Church Hall Rowlands Castle
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11/06/2019 Delivering Exceptional Customer Service NFSTG1974
Fareham Community Church
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14/06/2019 Introduction into Youth Work - NFSTG1963
Future Skills Centre (Bordon)
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18/06/2019 Trainer the Trainer - NFSTG1967
Alton Maltings
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25/06/2019 Safeguarding adults and children awareness - NFSTG1975
Fareham Community Church
Find out more Book Now

Gangs and Serious Youth Violence - NFSTG1944

Date: 28/05/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Spurgeon Meeting Room - Alton Maltings

Aim: To develop an understanding around gangs and serious youth violence. Throughout the training you will be encouraged and supported to consider how your own practice can best address and support gang affected children and young people.

The course will incorporate live testimonies from former gang members.

Objectives:
By the end of the course participants will explore:

* Definition of Gangs
* Understand the current gangs Landscape in UK
* Why people Join? (Recruitment and Grooming and exploitation).
* Roles and Structure
* Mental Health
* Safeguarding, social media & cyberspace
* Understand the evolution of county lines and organised criminal distribution of drugs
* Recognise indicators young people being exploited for county lines
* Examine the role of young women including grooming, initiation and sexual exploitation.
* Recognise early intervention opportunities.
* Identify available support and resources for young people in your area.
* Intervention and prevention signposting and referring to specialist services

Trainer: Gifford Sutherland

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Understanding Hoarding Disorder - NFSTG1979

Date: 04/06/2019

Price (Voluntary Sector/Social Enterprise): £85.00

Price (Statutory/Business): £115.00

Venue: St John's Church Hall Rowlands Castle

Aim This course offers an opportunity to explore Hoarding Disorder in context to other hoarding behaviours; the reasons behind it, the interventions that work and the legal and health ramifications.

The objectives are for participants to be able to:
* Define Hoarding Disorder and to put it into a wider mental health context
* Debunk some of the myths and presumptions around hoarding
* Look at interventions that help and ones that hinder
* Analyse the experiences of those who hoard
* Discuss issues raised for staff with the opportunity to explore own cases
* Tackle environmental fears such as infestation, welfare and safety
* Discuss multi-agency approaches with those who hoard
* Explore the different forms of support for hoarding and how to access them

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Delivering Exceptional Customer Service NFSTG1974

Date: 11/06/2019

Price (Voluntary Sector/Social Enterprise): £0.00

Price (Statutory/Business): £0.00

Venue: Fareham Community Church

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

This training will help those in customer service roles, formally or informally:
1. Define good customer service
2. Find the "Human Moment"
3. Gain confidence in delivering good service
4. Deliver a positive experience
5. Advance your listening and responding
6. Build customer loyalty and improve customer relationships
7. Help solve issues with difficult, rude or indifferent customers
8. Use empathy to manage complaints

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Introduction into Youth Work - NFSTG1963

Date: 14/06/2019

Price (Voluntary Sector/Social Enterprise): £90.00

Price (Statutory/Business): £55.00

Venue: Future Skills Centre (Bordon)

Aimed at anyone in a community youth work volunteering role, or those considering working in youth work. We will consider the following:
 Explore what ‘Youth Work’ is.
 Consider why youth work is important for young people, the community and wider society
 List attributes that make a good youth worker
 Consider youth work settings
 Identify what we think of the youth work values
 Explore what challenging behaviour looks like and how to work with it effectively
 Consider safeguarding in youth work
 Identify routes of progression

Trainer: Charlie Fletcher

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Trainer the Trainer - NFSTG1967

Date: 18/06/2019

Price (Voluntary Sector/Social Enterprise): £80.00

Price (Statutory/Business): £115.00

Venue: Alton Maltings

Aims of the Course
This one day introduction to training is a “hands on” course which will develop your skills to deliver effective training to adult learners.

Learning Objectives—by the end of the course you will be able to:

Identify what makes a good training session
Recognise the importance of establishing what the training needs to achieve.
Have an awareness of teaching and learning approaches
Recognise techniques to meet the needs of a varied group.
State the different types of assessment of learning, with examples.
Consider different types of activities you could use in sessions to add variety.
Have an awareness of the importance of reflection and evaluation.

Includes a Certificate of Attendance upon completion

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Safeguarding adults and children awareness - NFSTG1975

Date: 25/06/2019

Price (Voluntary Sector/Social Enterprise): £55.00

Price (Statutory/Business): £90.00

Venue: Fareham Community Church

* Consider what we mean by ‘Safeguarding’ 
* Identify the legal definition
* Consider why is it important
* Who requires Safeguarding?
* List the types of abuse that could occur in your field
* Identify the indicators of abuse
* Explore what disclosure is and when it is required
* Demonstrate how to effectively report a concern
* Explore examples of good and bad practice

This course will cover both adults and children

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